Grievance Redressal Policy

Complaint intake, acknowledgement, review, and escalation process for platform users, lawyers, firms, and counterparties.

Grievance officer

Grievance Officer: Aman Raj, Vidhivrtti Solutions LLP. Email: grievance@barrister24.com.

Who may complain

Users, lawyers, firms, partners, and other affected parties may raise grievances relating to platform access, billing, misinformation, profile issues, support handling, or policy violations.

Intake and acknowledgement

Complaints should include the account identifier, issue summary, relevant screenshots or transaction details, and the requested resolution. The platform aims to acknowledge legitimate complaints within a reasonable operational window.

Resolution workflow

• Triage for safety, fraud, financial, or legal risk.
• Assignment to product, support, finance, or compliance owners.
• Outcome communication, including any further escalation path where appropriate.

Escalation

Complex or unresolved matters may be escalated internally to compliance or legal review depending on the issue type.

Barrister24 is a legal technology platform operated by Vidhivrtti Solutions LLP. It is not a law firm, does not advertise advocates, does not rank advocates, and does not guarantee outcomes. Profile and service information is provided for structured intake and informational discovery only.